If you lose your connection during the payment process, please contact us through the contact form to find out if your payment has been made and if the tickets have been issued.
Payments
- Can I get an invoice for my tickets?
- Can I get a VAT invoice?
- Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
- Why my PayPal payment is not working?
- What forms of payment can I use?
- How can I change the default currency?
- Why do you charge a booking fee?
- What should I do in case the payment isn’t successful during the booking in the payment gate step?
- What can I do if I have been charged but I haven't received my tickets?
- Why is my payment rejected?
- What should I do in case the connection is lost during the payment process?
- How do I find out if my booking has gone through?
